Not getting the support you need? Members of the 4way Support Services support team are professionally trained and accredited by leading manufacturers such as Microsoft, VMware, HP and Cisco.

Unlimited IT Tech Support

4way Business Support offers cost-effective IT support to small and medium sized businesses who may not have their own IT department or “IT Guy”. 4way Support Services becomes your virtual IT department managing every aspect of your IT. We proactively monitor your servers, printers and network devices; often we can rectify a problem before it even occurs.

Unlimited IT tech support suits companies who do not have their own IT department and feel that most of their day to day issues can be resolved over the phone and by remote control. Our support specialists will offer unlimited telephone and remote access support for all your day to day IT needs. If you take out the Unlimited+ package you will also receive Unlimited on-site tech support for all those problems that can’t be resolved remotely.

  • Unlimited+
  • Unlimited telephone support
  • Unlimited remote control support
  • Unlimited email support
  • Unlimited chat support
  • Unlimited on-site support
  • Annual on-site IT Health Check

  • Unlimited
  • Unlimited telephone support
  • Unlimited remote control support
  • Unlimited email support
  • Unlimited chat support
  • Call out charge
  • Annual on-site IT Health Check

How does it work?

Its simple! You decide which devices you want under support; we send someone in to perform a health check on those devices, document hardware information and put a unique sticker on each device. You will then pay a set monthly fee for every device that is under our management.

In exchange for your monthly fee you can call us (or email us) an unlimited number of times and get assistance for that device. If there is a problem with any computer that cannot be fixed over the phone then we will send someone to investigate.

What’s covered?

When you take out a support contract on a device we will become fully responsible for the software on that device. That means that we will take care of the operating system (Windows), office applications, PDF viewers and all the other applications that your business uses on a day to day basis. The business support packages do not include hardware maintenance and support, however this is a service that can be added. 4way Support Services can only support software that is owned legitimately and under the developers support.